Customer Service New Associate

Accenture is hiring fresh graduates for the position of Customer Service New Associate in its Retirement Solutions - Retirement Planning Services team.

In this role, candidates will support retirement planning services, assist with customer and participant queries, manage retirement account-related processes, and help ensure smooth delivery of financial services.

The role involves working with retirement products such as Individual Retirement Accounts (Roth IRA), college savings accounts, annuities, and corporate retirement funds.

Roles and Responsibilities

Handle routine customer service and operational queries.

Support retirement planning services and related processes.

Assist with retirement plan development and enhancement activities.

Support customer onboarding and participant enrollment management.

Provide assistance with customer and plan sponsor servicing.

Maintain accurate records and reports.

Follow established guidelines and standard operating procedures.

Coordinate with team members and supervisors to resolve issues.

Work in rotational shifts, if required.

Eligibility Criteria

Any graduate can apply.

0-1 years of experience.

Freshers are eligible.

Basic understanding of customer service and financial services.

Good communication and problem-solving skills.

Ability to follow instructions and standard procedures.

Required Skills

Retirement Planning Services

Customer Service

Communication Skills

Problem-Solving

Customer Support

Financial Services

Attention to Detail

Teamwork

Important Information

Job Location: Bengaluru

Employment Type: Full-Time

Experience: 0-1 Years

Shift: Rotational shifts may be required.