IT Support Intern

GalaxEye is a space technology company developing advanced satellite imaging and earth observation solutions.

The company combines space technology, engineering and data-driven innovation to build advanced solutions for real-world applications.

As an IT Support Intern, you will work with the Information Technology team and support the company's employees, engineering teams and research and development operations.

Job Description

GalaxEye is looking for an enthusiastic IT Support Intern to join its Information Technology team at its Bangalore office for a period of 3-5 months, with the possibility of conversion into a full-time IT Support Engineer role.

In this role, you will provide day-to-day IT support across Windows, macOS, Linux and Microsoft 365 environments. You will help maintain the workstations, GPU systems, servers and laboratory equipment that engineering and R&D teams depend on.

You will also assist with IT asset management, employee onboarding and offboarding, endpoint security, device management, backups and technical documentation.

The selected candidate will work alongside experienced IT engineers and gain practical exposure to enterprise IT operations, cybersecurity, networking and high-performance computing.

Roles & Responsibilities

• IT Support

Provide first-level IT support to employees across Windows, macOS and Linux operating systems.

Troubleshoot hardware, software and operating system-related issues.

Provide technical support for Microsoft 365 applications.

Resolve or escalate support tickets within defined Service Level Agreements (SLAs).

Assist non-technical users with day-to-day IT problems.

• Hardware & Infrastructure Support

Support workstations, GPU systems, servers and laboratory equipment.

Troubleshoot hardware and connectivity issues.

Assist engineering and R&D teams with their IT infrastructure requirements.

Help maintain reliable operation of enterprise IT equipment.

• Device Lifecycle & Asset Management

Manage employee onboarding and offboarding activities.

Assist with device allocation, configuration and collection.

Maintain accurate hardware and software asset records.

Track IT equipment, software licenses and inventory.

Support device lifecycle management processes.

• Endpoint & Cloud Management

Assist with Microsoft 365 administration.

Support Microsoft Entra ID and Intune.

Help implement Multi-Factor Authentication (MFA).

Assist with device management and configuration.

Support backup and recovery activities.

Help maintain endpoint security across company devices.

• Security Operations

Assist in monitoring security alerts.

Support endpoint detection and response activities.

Help maintain security awareness among employees.

Assist with security tools and monitoring platforms.

Support IT security requirements in a defence-facing environment.

• Documentation & Compliance

Maintain IT documentation and Standard Operating Procedures (SOPs).

Document troubleshooting steps and technical resolutions.

Maintain evidence for IT compliance and ISO readiness.

Assist with IT process improvement and documentation activities.