Technical Support Intern

DECCANX is an engineering-led semiconductor technology initiative focused on processor architecture, digital design, design verification and advanced computing.

The organization works on advanced engineering and research projects involving processor architecture, RISC-V processors, cache memory subsystems, high-performance DMA engines and digital computing technologies.

DECCANX brings together engineering and technical expertise to work on advanced computing solutions and semiconductor research.

Job Description

DECCANX is hiring a Technical Support Intern to become the first point of contact for technical questions from candidates, partners and visitors.

The selected candidate will be responsible for handling incoming support emails, understanding user queries, resolving basic technical issues and directing complex technical questions to the appropriate engineering teams.

The role also involves helping candidates with account creation, CV uploads and application tracking issues. You will maintain FAQs, update support articles, document recurring issues and prepare training notes for new team members.

The ideal candidate should have strong written communication skills, basic computer and web troubleshooting knowledge, good organizational abilities and a genuine interest in helping people resolve technical problems.

This opportunity is suitable for candidates interested in technical support, IT help desk operations, customer support and web-based troubleshooting.

Roles & Responsibilities

• Technical Support

Respond to emails received through support and careers email addresses.

Handle incoming technical and general support queries.

Understand user problems and provide appropriate assistance.

Resolve basic technical issues within your knowledge.

Route complex technical questions to the appropriate engineering team.

Ensure timely and professional responses to users.

• Candidate Support

Help candidates with account creation and sign-in issues.

Assist users with CV and resume upload problems.

Support candidates with job application tracking.

Guide candidates through the recruitment portal.

Respond professionally to candidate queries.

Help users understand application-related processes.

• Ticket Management & Issue Tracking

Log incoming support requests.

Categorize and prioritize user queries.

Maintain accurate records of reported issues.

Track unresolved issues and follow up when required.

Identify recurring problems and share them with engineering teams.

Maintain clear records of questions, responses and resolutions.

• Knowledge Base & Documentation

Maintain FAQs and support articles.

Update documentation based on frequently reported issues.

Prepare troubleshooting guides.

Write short training notes for new team members.

Ensure support documentation remains accurate and easy to understand.

Help reduce repeated support requests through better documentation.

• Team Collaboration

Coordinate with engineers to resolve technical queries.

Escalate issues to the correct technical teams.

Share recurring user problems with the engineering team.

Collaborate with team members to improve support processes.

Maintain professional communication with candidates, partners and visitors.