Network Support Engineer

Opplane is hiring a Network Support Engineer to support its connectivity solutions and work directly with the network teams of major telecom operators.

The selected candidate will be responsible for handling client network issues, troubleshooting IP connectivity, routing and authentication problems, analysing network logs, and coordinating with senior network engineers to ensure timely issue resolution.

As the first point of contact for client network teams, you will play an important role in maintaining network reliability, resolving production issues and improving customer experience.

This role also provides an opportunity to work with advanced networking technologies, mobile network infrastructure and new connectivity products.

Roles & Responsibilities

Act as the first point of contact for client network teams and handle technical support requests.

Troubleshoot network issues across the IP layer, routing and authentication.

Analyse network logs, including Syslog, to identify and resolve technical problems.

Contact clients proactively to gather information, test solutions and follow up on open tickets.

Escalate complex technical issues to senior network engineers when required.

Communicate clearly with clients during critical network incidents.

Keep clients informed about ongoing investigations, solutions and expected next steps.

Document technical issues, root causes and resolutions.

Identify recurring network problems and share observations with the engineering team.

Develop a strong understanding of Opplane's connectivity products and their deployment in client networks.

Collaborate with senior engineers to investigate and resolve complex networking issues.

Contribute technical feedback to help improve existing products and support the development of new solutions.

Eligibility Criteria

Minimum 3+ years of experience as a Network Engineer.

Experience in data centre networking environments is preferred.

Hands-on experience with virtualised compute environments.

Strong understanding of IPv4 and IP addressing.

Knowledge of how network devices obtain and use network configurations.

Working knowledge of at least one routing protocol.

Familiarity with authentication protocols.

Ability to read and interpret network logs such as Syslog.

Hands-on experience with networking equipment from at least one vendor, such as Cisco, Juniper, Nokia or Ericsson.

Strong written and verbal English communication skills.

Ability to handle demanding clients and troubleshoot issues under pressure.

Required Skills

Computer Networking

IPv4

IP Addressing

Routing Protocols

Network Troubleshooting

Network Configuration

Authentication Protocols

Data Centre Networking

Virtualisation

Cisco Networking

Juniper Networking

Nokia Networking

Ericsson Networking

Syslog Analysis

Network Monitoring

IP Connectivity Troubleshooting

Incident Management

Root Cause Analysis

Technical Documentation

Client Support

Problem Solving

Technical Communication