Intern, Engineering Operations

Circles is a global technology company founded in 2014 that is transforming the telecommunications industry through its innovative Software-as-a-Service (SaaS) platform.

The company helps telecommunications operators launch digital brands, modernize their services and transform into technology-driven businesses.

Circles partners with leading telecommunications companies across multiple countries, including KDDI Corporation, Etisalat Group (e&), AT&T and Telkomsel.

The company operates three additional businesses:

Circles.Life: A digital lifestyle telecommunications brand based in Singapore.

Circles Aspire: A global Communications Platform-as-a-Service (CPaaS) provider.

Jetpac: A travel technology company offering eSIM roaming and connectivity solutions across more than 200 destinations.

Circles is backed by global investors, including Peak XV Partners, Warburg Pincus, Founders Fund and EDBI.

Job Description

Circles is hiring an Intern, Engineering Operations to support the development and management of its Engineering Operations (EngOps) function.

The selected candidate will work closely with the Engineering Operations Manager to establish and manage contractor management processes, procurement coordination, operational tracking and ticket management.

The role involves coordinating with multiple departments, including Engineering, People & Culture (P&C), Finance, Procurement and Project Management Office (PMO), to ensure that requests, approvals and contractor extensions are processed efficiently.

You will also be responsible for building and maintaining tracking systems, monitoring request turnaround times, identifying operational bottlenecks and supporting cost-saving initiatives.

Additionally, the intern will have an opportunity to independently lead a small AI or data analytics project to explore how automation and intelligent reporting can improve operational efficiency.

This opportunity is ideal for organized, detail-oriented candidates who enjoy managing processes, working with data, coordinating with stakeholders and improving business operations.

Important: A technical background is not mandatory for this position.

Roles & Responsibilities

• Contractor Management

Work with the Engineering Operations Manager to establish contractor management processes.

Support contractor onboarding and extension workflows.

Coordinate with People & Culture, Finance and PMO teams.

Verify contractor submissions and required documentation.

Raise and track JIRA tickets for contractor-related requests.

Follow up with Engineering leaders and Procurement teams.

Ensure contractor requests and extensions move through the approval process without unnecessary delays.

Maintain accurate records of contractor-related activities.

• Tracking & Reporting

Design and maintain clear and user-friendly contractor extension trackers.

Monitor contractor request turnaround times.

Track requests against Service Level Agreements (SLAs).

Maintain visibility into request status and pending approvals.

Identify operational bottlenecks and delays.

Prepare reports to measure process performance.

Help improve tracking and reporting processes.

• Procurement & Cost Management

Coordinate directly with Procurement teams.

Support the Non-Manpower Cost of Goods Sold (COGS) initiative.

Research and identify potential cost-saving opportunities.

Assist in evaluating vendor options.

Maintain a database of available vendor options.

Help develop vendor negotiation playbooks.

Support cost optimization and procurement-related activities.

• AI & Data Analytics

Identify an AI or data analytics use case.

Explore opportunities to automate repetitive operational activities.

Develop smarter reporting and tracking solutions.

Identify ways to improve contractor management processes through automation.

Work on an independent AI or data analytics initiative.

Present findings and recommendations to the team.

• Stakeholder Management

Coordinate with Engineering, Finance, P&C and Procurement departments.

Communicate with multiple stakeholders regarding pending requests.

Follow up on approvals and outstanding tickets.

Ensure smooth information flow between departments.

Maintain organized records of requests and submissions.

Help resolve process-related delays.