Company: Scale Computing (Acumera) Role: Trainee Engineer, NOC Location: Bengaluru, Karnataka Experience: 0-2 Years Job Type: Full-Time Shift: Night Shift (9:30 PM - 6:30 AM)
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Scale ComputingVerified
Hiring in Bengaluru
Provide first-level technical support to customers via calls, emails and tickets.
Monitor and manage support tickets.
Troubleshoot hardware, software and network-related issues.
Resolve technical problems or escalate them within SLA timelines.
Configure and provide technical support for end-user systems.
Document customer issues, troubleshooting steps and resolutions.
Work with internal teams to resolve complex technical issues.
Perform preventive maintenance and follow security procedures.
Proactively follow up on open tickets and customer issues.
Bachelor's degree in B.E., B.Tech, BCA or a related technical field.
Freshers and candidates with 0-2 years of experience can apply.
Basic knowledge of networking and operating systems.
Helpdesk or technical support experience is preferred.
Willingness to work night shifts.
Windows, Linux and macOS
Networking Fundamentals
TCP/IP, UDP, DHCP and DNS
Routing and Switching
VLAN, VPN and Firewalls
OSI Model (Layers 1-4)
Subnetting and Supernetting
Network Troubleshooting (Ping, Traceroute, NSLookup, IPConfig)
Routers, Switches and Network Security
CompTIA Network+
JNCIA
Wireshark
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