IT Infrastructure Monitoring Engineer

Role Level

Fresher / Entry Level

Job Type

Full-Time

Department

IT Infrastructure / Managed Services / NOC Operations

Work Environment

24×7 Operations / Rotational Shifts

Open Positions

1

Roles & Responsibilities

• Monitor servers, network devices, applications, databases and cloud infrastructure.
• Monitor dashboards, alerts and system availability.
• Acknowledge alerts and create incident tickets.
• Perform L1 troubleshooting using SOPs and knowledge articles.
• Assign and escalate incidents to appropriate technical teams.
• Track incidents and ensure resolution within SLA timelines.
• Monitor CPU, memory, disk utilization and network connectivity.
• Coordinate with internal teams during critical incidents.
• Maintain accurate ticket records and technical documentation.
• Perform shift handovers and provide updates on pending incidents.
• Identify recurring issues and report them to senior engineers.
• Follow incident, request and change management processes.

Eligibility Criteria

• B.E. / B.Tech in Computer Science, IT, ECE or related fields.
• BCA / B.Sc. Computer Science / IT.
• Diploma in Computer Science, IT or Networking may also be considered.
• Freshers with relevant IT training can apply.
• Good verbal and written English communication.
• Willingness to work in rotational shifts.

Required Skills

• IT Infrastructure Monitoring
• Windows & Linux
• Networking Fundamentals
• TCP/IP, DNS & DHCP
• LAN/WAN, Routing & Switching
• VPN
• Cloud Fundamentals (AWS / Azure)
• Incident Management
• ITSM & ITIL Fundamentals
• ServiceNow
• Monitoring Tools (SolarWinds, Zabbix, PRTG, Datadog)
• CPU, Memory & Disk Monitoring
• L1 Troubleshooting
• PowerShell / Python Basics
• Communication & Problem-Solving

Preferred Certifications

• Microsoft Azure Fundamentals (AZ-900)
• AWS Cloud Practitioner
• CompTIA A+ / Network+
• CCNA
• ITIL 4 Foundation