Customer Care Trainee

Assist customers with product purchases, downloads, installation and usage.

Resolve billing, payment and purchase-related issues.

Manage corporate customer accounts, purchase orders and invoices.

Coordinate with development and finance teams to resolve customer queries.

Handle customer support requests and escalate complex issues.

Conduct User Acceptance Testing (UAT).

Document product issues and contribute to product improvement.

Maintain accurate and timely customer responses.

Eligibility & Requirements

Basic knowledge of Windows and Mac operating systems.

Familiarity with MS Office and Adobe Creative Cloud.

Basic knowledge of HTML5 and CSS.

Good written and verbal communication skills in English and Japanese.

Understanding of Japanese culture and traditions.

Good English typing skills.

Knowledge of Salesforce or other CRM tools is preferred.

Ability to manage multiple tasks and work in rotational shifts, including weekends and holidays.