Network Support Engineer (L1)

SHI Solutions India Pvt. Ltd.· Hyderabad· Posted 40m ago

Closing this weekVerified employer

Company: SHI Job ID: 5262581 Location: Hyderabad, Telangana Work Mode: Work From Office Shift: Australian Time Zone - 24/7 rotational shifts

Salary: Not disclosed
Experience: 1-3 yrs
Location: Hyderabad, Telangana
Qualification: Bachelor’s Degree in CS,IT
Job type: Full Time

Skills

Computer Networking
Network Troubleshooting
Routing & Switching
LAN/WAN
VLAN Configuration
VPN
DHCP
Network Security
Wireless Networking
SolarWinds
ServiceNow
Nagios
Cisco Prime
ManageEngine
Network Monitoring
Bandwidth Analysis
ITIL Framework
ISP Coordination
Incident Management
Technical Reporting
Customer Support
Python / PowerShell (Basic)

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About the employer

SHI Solutions India Pvt. Ltd.Verified

Hiring in Hyderabad

All SHI Solutions India Pvt. Ltd. listings

About this role

SHI is hiring a Network Support Engineer (L1) to provide Level 1 support for global IT infrastructure. The role involves network monitoring, troubleshooting, bandwidth analysis, and coordinating with ISPs and third-party vendors. Roles & Responsibilities

Provide L1 support for global IT infrastructure.
Monitor network performance using SolarWinds, ManageEngine, Cisco Prime and Nagios.
Monitor Cisco Routing & Switching, HP Aruba, Ruckus Wireless, WAN and ISP links.
Analyse bandwidth utilisation and generate reports.
Respond to network monitoring alerts.
Perform basic VLAN creation, port mapping and DHCP troubleshooting.
Troubleshoot wireless connectivity issues.
Coordinate with ISPs and third-party vendors.
Follow ITIL processes for incident, problem and change management.
Manage tickets using ServiceNow.