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Helpdesk Analyst - ITIL

NTT DATA North America· Noida· Posted 1h ago

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Company: NTT DATA Job Location: Noida, Uttar Pradesh, India Job Role: Helpdesk Analyst - ITIL Category: IT Support / Technical Support

Salary
Not disclosed
Experience
Fresher
Location
Noida, Uttar Pradesh
Qualification
Any Graduate
Job type
Full Time

Skills

  • IT Helpdesk Support
  • ITIL Framework
  • Windows OS
  • Hardware & Software Troubleshooting
  • Networking Fundamentals
  • Incident Management
  • Service Request Management
  • Ticket Management
  • Active Directory
  • Microsoft Office
  • Technical Support
  • Problem-Solving
  • Communication Skills

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About the employer

NTT DATA North AmericaVerified

Hiring in Noida

All NTT DATA North America listings

About this role

NTT DATA is hiring a Helpdesk Analyst - ITIL for its Noida location. The role focuses on providing IT service desk support, troubleshooting technical issues, assisting users, and ensuring smooth IT operations by following ITIL processes. Roles & Responsibilities

  • Provide technical support to users.
  • Identify and troubleshoot hardware and software issues.
  • Handle IT service requests and incidents.
  • Create, update, and manage support tickets.
  • Follow ITIL processes for incident and request management.
  • Escalate complex technical issues to relevant teams.
  • Maintain proper documentation of reported issues.
  • Ensure timely resolution of user queries.

Required Skills

  • IT Helpdesk Support
  • ITIL Framework
  • Windows Operating System
  • Hardware & Software Troubleshooting
  • Networking Fundamentals
  • Incident Management
  • Service Request Management
  • Ticketing Tools
  • Active Directory Basics
  • Microsoft Office
  • Communication Skills
  • Problem-Solving

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