Process Associate - Non-Voice

Roles & Responsibilities

• Review user profiles and ensure compliance with company policies.
• Respond to customer queries and complaints through emails and live chat.
• Communicate policy violations and required profile changes to users.
• Maintain accurate customer records and feedback.
• Provide non-voice customer support through CRM notifications, emails and chats.
• Work with customer support teams to resolve user issues.
• Update help center information based on customer feedback.
• Maintain service quality and follow company procedures.
• Suggest improvements to reduce customer support requests.

Eligibility Criteria

• Freshers can apply.
• No college degree required.
• Basic English communication skills.
• Good reading and comprehension skills.
• Familiarity with internet and web technologies.
• Ability to work independently and in a team.

Preferred Skills

• Knowledge of regional Indian languages.
• Previous customer support experience.
• Familiarity with CRM software.
• Basic knowledge of websites and mobile applications.
• Ability to work in a target-driven environment.

Work Requirements

• Handle email and chat support.
• Maintain accuracy and attention to detail.
• Meet deadlines and productivity targets.
• Adapt to changing roles and responsibilities.