Process Associate - Non-Voice

FreeElective Network is hiring Process Associates for non-voice backend operations. Candidates will handle customer queries, review user profiles, manage emails and live chats, and provide customer support. Roles & Responsibilities

• Review and verify user profiles.
• Handle customer queries through email and live chat.
• Respond to complaints and resolve customer issues.
• Maintain customer records and feedback.
• Follow company policies and procedures.
• Coordinate with customer support and management teams.
• Ensure quality and accuracy in daily operations.

Eligibility Criteria

• Freshers can apply.
• No prior work experience required.
• No specific college degree required.
• Basic English communication skills.
• Good reading and comprehension skills.
• Comfortable using computers and the internet.
• Regional Indian language proficiency is preferred.

Required Skills

• Basic English Communication
• Email Support
• Live Chat Support
• Customer Service
• Data Management
• Internet & Computer Knowledge
• Problem-Solving
• Attention to Detail
• CRM Tools (Preferred)