Representative, Operations

Experience

Freshers / Experienced

Qualification

Graduate / Undergraduate (Any Discipline)

Job Type

Full-Time

Department

Customer Service / Technical Support

Roles & Responsibilities

• Handle customer queries through inbound/outbound calls, emails and chats.
• Provide customer service and technical support.
• Resolve routine customer issues related to products and services.
• Understand customer requirements and provide appropriate solutions.
• Maintain accurate customer records in the call-tracking database.
• Ensure customer satisfaction and meet company KPIs.
• Escalate complex issues to senior team members.
• Educate customers about products and services.
• Maintain professional communication and customer relationships.

Eligibility Criteria

• Graduate / Undergraduate in any discipline.
• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Ability to work in rotational shifts.
• Ability to work independently and in a team.