Specialist - IT

AVIZVA is a healthcare technology organization that uses technology to simplify, accelerate and optimize how healthcare enterprises deliver care.

Established in 2011, AVIZVA works with healthcare organizations to improve their operations and enhance care delivery through innovative technology solutions.

The company has developed more than 150 tailored products for leading Medical Health Plans, Dental and Vision Plan Providers, Pharmacy Benefit Managers (PBMs), Medicare Plan Providers, Third-Party Administrators (TPAs) and other healthcare organizations.

Job Description

AVIZVA is hiring a Specialist - IT to provide day-to-day IT support to employees and ensure timely resolution of technical issues.

The selected candidate will be responsible for troubleshooting Apple hardware, MacBooks, iMacs, macOS applications and device-related issues. The role also involves managing Mac-compatible Mobile Device Management (MDM) solutions, IT service desk operations and Microsoft Office 365 administration.

Additionally, the candidate will manage IT assets and inventory, maintain support documentation and compliance records, coordinate with IT vendors, and prepare operational reports and dashboards.

The ideal candidate should have hands-on experience in IT support, particularly Apple device management, executive support, IT service desk operations and technical troubleshooting.

Roles & Responsibilities

Provide day-to-day IT support to employees and resolve technical issues efficiently.

Troubleshoot Apple hardware, including MacBooks, iMacs and Mac mini.

Diagnose and resolve macOS operating system and application-related issues.

Support Mac-compatible Mobile Device Management (MDM) solutions.

Create and manage MDM policies and device configurations.

Handle automated device configuration and management.

Maintain IT support records, technical documentation and compliance records.

Manage IT service desk requests and support operations.

Work with IT service desk tools to track and resolve technical issues.

Manage IT assets and inventory while maintaining accurate records.

Prepare operational reports, visual dashboards and status reports.

Coordinate with IT vendors for billing, maintenance, renewals and support activities.

Provide working-level support for Microsoft Office 365 administration.

Analyse recurring technical issues and identify opportunities to improve IT support quality.

Provide technical assistance to VIP users and executives.

Ensure efficient IT operations and timely issue resolution.

Eligibility Criteria

3-5 years of relevant IT support experience.

Bachelor's degree or equivalent qualification in IT, Computer Science or a related field.

Hands-on experience in IT support and VIP/executive support.

Strong troubleshooting knowledge of Apple hardware and macOS applications.

Working knowledge of Mac-compatible MDM solutions.

Experience with IT service desk tools.

Knowledge of IT asset and inventory management.

Working knowledge of Microsoft Office 365 administration.

Strong analytical and problem-solving abilities.

Excellent communication, documentation and coordination skills.