Company: Altera Digital Health (Harris) Location: Remote (Pune - Baroda, India) Experience: Fresher / 0-1 Year Job Type: Full-Time Job ID: R0046542
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Altera Digital Health (Harris)Verified
Hiring in Pune
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot application and technical issues using ServiceNow and ticketing systems.
Analyse system logs, error messages and reported problems.
Follow SOPs, knowledge articles and troubleshooting procedures.
Perform basic application configuration and validation.
Work with database, infrastructure and development teams to resolve technical issues.
Maintain accurate incident records and case documentation.
Ensure SLA targets, service quality and customer satisfaction.
Identify recurring issues and suggest process improvements.
Communicate with customers through email, chat and support calls.
Escalate critical issues and follow up until resolution.
Work in rotational shifts, including evenings, nights and weekends.
Bachelor's degree in Computer Science, IT, Computer Engineering, Electronics or a related technical field.
Fresh graduates are encouraged to apply.
Basic knowledge of Windows OS, networking, SQL and application troubleshooting.
Good communication, analytical and problem-solving skills.
Willingness to work in rotational shifts.
SQL and Database Concepts
Windows Server
TCP/IP, DNS and Networking
ServiceNow / ITSM Tools
ITIL Fundamentals
Python / PowerShell
Healthcare IT (EMR/EHR)
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