IT Support Engineer

Job Type

Full-Time

Work Mode

On-site

Department

IT Support / IT Operations

Roles & Responsibilities

• Provide L1 technical support to employees for laptop, software, OS and internet issues.
• Troubleshoot Windows and macOS operating systems.
• Log, track and resolve daily IT support tickets.
• Set up laptops and create user accounts for new employees.
• Assist with employee onboarding and offboarding processes.
• Configure and troubleshoot printers, Wi-Fi and meeting room AV equipment.
• Manage user access and revoke permissions when required.
• Maintain IT documentation, FAQs and standard operating procedures.
• Provide technical support to local and remote employees.

Eligibility Criteria

• Bachelor's degree or Diploma in Computer Science or a related field.
• Freshers are welcome to apply.
• Basic understanding of Windows and macOS.
• Knowledge of networking fundamentals, IP addresses and Wi-Fi.
• Familiarity with user accounts and cloud applications.
• Strong communication and problem-solving skills.
• Willingness to work 9-hour onsite shifts.

Required Skills

• IT Support & Helpdesk
• L1 Technical Support
• Windows & macOS
• Hardware & Software Troubleshooting
• Networking Fundamentals
• IP Addressing & Wi-Fi
• Microsoft Intune
• Google Workspace
• Azure AD
• Jira & Confluence
• User Account Management
• IT Ticket Management
• Endpoint Security
• IT Documentation
• Problem-Solving
• Communication Skills