Associate

Eligibility Criteria

• Any graduate can apply.
• MBA, Pharmacy, Engineering and IT graduates are not eligible.
• Good typing speed required.
• Typing speed: 26 WPM.
• Net accuracy: 80%.

Roles & Responsibilities

• Provide technical support and resolve client issues.
• Handle customer complaints and service-related cases.
• Resolve issues within defined service-level agreements (SLAs).
• Maintain process quality and operational standards.
• Participate in product training and skill development sessions.
• Escalate complex issues to the appropriate team.
• Maintain productivity and customer satisfaction.

Required Skills

• Customer Support
• Technical Support
• Typing Skills
• Problem-Solving
• Complaint Management
• Process Management
• Communication Skills
• Attention to Detail
• Time Management
• Product Quality Management

Important Note

• Fixed night shift.
• Work from office in Airoli, Mumbai.
• Freshers are eligible.
• Engineering and IT graduates are not eligible, as specified in the hiring details.