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Technical Support Engineer

WisdomAI· Bengaluru· Posted 5m ago

Closing this weekVerified employer
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Salary
Not disclosed
Experience
Fresher
Location
Bengaluru, Karnataka
Qualification
Bachelor’s Degree in CS,IT
Job type
Full Time

Skills

  • SQL & Database Management
  • API Testing (Postman
  • CURL)
  • REST APIs & GraphQL
  • Snowflake & Google BigQuery
  • AI
  • LLMs & RAG Fundamentals
  • Data Modeling
  • Technical Troubleshooting
  • Slack & Customer Support
  • Problem-Solving & Communication

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About the employer

WisdomAIVerified

Hiring in Bengaluru

All WisdomAI listings

About this role

WisdomAI is hiring a Technical Support Engineer to help enterprise customers troubleshoot AI-powered analytics platforms, data connections, SQL queries, APIs, and integrations.

The candidate will work closely with customers through Slack and Pylon, investigate technical issues, and coordinate with engineering teams to resolve problems. Key Responsibilities

  • Provide real-time customer support through Slack and Pylon.
  • Troubleshoot SQL queries, database connections, and data permissions.
  • Debug API integrations and GraphQL endpoints.
  • Help customers configure AI knowledge and context models.
  • Investigate bugs and manage technical support tickets.
  • Conduct customer calls to resolve complex technical issues.
  • Share customer feedback with product and engineering teams.
  • Create technical documentation and troubleshooting guides.

Required Skills

  • SQL
  • Python (helpful)
  • API Testing
  • GraphQL
  • REST APIs
  • Postman / cURL
  • Snowflake
  • Google BigQuery
  • AI / LLM Fundamentals
  • RAG (Retrieval-Augmented Generation)
  • Data Modeling
  • Technical Troubleshooting
  • Communication Skills

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