Cognizant fresher hiring for Digital Workplace Practice (Service Desk) Role

Cognizant is hiring fresh graduates for its Digital Workplace Practice (Service Desk) team. Selected candidates will provide technical support to clients, troubleshoot IT-related issues, resolve hardware and software problems, and ensure the smooth functioning of computer systems and IT services.

Key Responsibilities

Act as the first point of contact for users reporting technical issues.

Log, track, and resolve IT support tickets within defined SLAs.

Troubleshoot hardware, software, and system-related problems.

Coordinate with internal IT teams to resolve complex technical issues.

Maintain knowledge base documentation for common technical problems.

Eligibility Criteria

Candidates graduating in 2024, 2025, or 2026.

Three-year undergraduate degree in BCA, BSc, BA, BBA, B.Voc, BMS, BCom, or equivalent.

Minimum 50% marks in Class 10, Class 12, Diploma (if applicable), and UG.

No standing arrears or backlogs.

Candidates currently enrolled in full-time postgraduate courses are NOT eligible.

Must be willing to work in rotational/night shifts.

Must be flexible to work from any Cognizant office location.

Only Indian nationals/OCIs currently residing in India can apply.

Required Skills

Basic knowledge of computer hardware and software.

Understanding of operating systems and troubleshooting.

Basic networking and IT support knowledge.

Good verbal and written communication skills.

Problem-solving and analytical abilities.

Customer service and interpersonal skills.